Our policies

Mask Mandate:

We understand that there may be differing opinions on this topic, but we have chosen to maintain our mask mandate, which has been in place since 2020. During your appointment, it is required that you keep your mask on at all times, except when we are conducting intraoral treatment.

We kindly request that you honor this rule as it is in place to protect individuals who may be more vulnerable due to underlying health conditions, such as cancer, pregnancy, asthma— including myself. Your understanding and cooperation are greatly appreciated.

Cancellation Policy:

Please understand that we have a 24-hour cancellation policy in place for making changes to or canceling your booked appointment. While we recognize that unexpected circumstances can arise, it remains your responsibility to uphold your scheduled appointment. Failure to provide a 24-hour notice for cancellation or changes will result in a charge equivalent to 60% of your booked appointment fee. No-shows will be charged the full 100% of the appointment fee, and your next appointment will not be scheduled until payment is settled.

Additionally, late arrivals are also subject to the cancellation policy. To show consideration for other patients, we kindly request that you adhere to your appointment time. Significant lateness may result in a shortened treatment session.